Back in 1936, Dale Carnegie published the timeless business classic How to Win Friends and Influence People. In it he describes "six ways to make people like you" and it is the foundation for connecting with others.
- Be genuinely interested in people. Passion is an infectious quality, and being interested in other people's success requires passion.
- Smile. According to Carnegie you should smile a lot...even when you're talking on the phone! Modern research shows that facial expressions and body language aren't just a reflection of emotions, they can actually influence them.
- Remember their name. Carnegie says there is no sweeter sound to people than their own name. If you have trouble with names here are five tricks that can help.
- Encourage people to talk about themselves. Asking lots of questions doesn't just reinforce you care about people, it gives you information for making relevant contact later on. The rule of thumb is "two ears, one mouth." In other words, listen twice as much as you talk.
- Then...talk in term of their interests. When it's your turn to talk, frame things in light of the other person's interests. Stay on topic and ask their opinion—you should quickly be able to keep any conversation going for as long as someone is willing to speak to you.
- Make sure people know they are important. There are many ways you can let people know they are important—"thank you notes" are one way. But if you deal with clients on a regular basis, aside from doing a good job, make sure the system you create for delivering that service is both intentional and unique. When you give people a great experience, they will return to you again and again.
I would love the opportunity to help you manage your Lake of the Ozarks Mortgage Loan or refinance. Give me a call at (573) 746-7211 or send me an email at firstname.lastname@example.org with any questions you may have!!
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Sr. Residential Mortgage Lender
NMLS #: 493712
NMLS #: 493712
2265 Bagnell Dam Blvd, Suite B
PO Box 1449
Lake Ozark, MO 65049